- Situation
- Customer-service load was bottlenecking a multi-location retail repair business across Spain.
- Built
- Built a Claude-backed agent handling 90% of customer interactions, orchestrating 12 production databases for inventory, repair status, scheduling, and warranty.
- Outcome
- 30,000+ repairs processed. Cleanly exited the business in 2025. Operational SOPs preserved in agent prompt + tooling.