Data subject request
How to exercise your UK GDPR rights — access, rectification, erasure, portability, restriction, objection.
Last updated 26 May 2026 · All policies
01Self-serve export
Sign in → /dashboard/settings → "Export my data". Generates a .zip containing profile, applications, saved searches, intake transcripts, billing history and audit-log entries within 24 hours of request.
02Self-serve deletion
Sign in → /dashboard/settings → "Delete my account". Profile is hidden immediately; personal data is purged within 72 hours subject to legal retention obligations. Aggregate anonymised analytics are retained.
03Manual request
Email privacy@fdeos.com from the address registered on your account. We will verify identity, then respond within one calendar month (extendable by two months where the request is complex, with notice to you).
04Right to complain
If you are not satisfied with our response you may complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or by phone 0303 123 1113. We'd appreciate the opportunity to resolve it first.
05Lawful retention after deletion
We retain: anonymised analytics (no PII); audit logs of admin actions (5 years); transactional records required by UK tax / accounting law (6 years from the end of the financial year); any records subject to an active legal hold. Retention beyond these grounds is not lawful and will not occur.
Email privacy@fdeos.com · we reply within one business day. Security disclosures: security@fdeos.com.